
Utilities Kingston provides customer-focused and cost-effectivemulti-utility services in Kingston, Ontario, including safe and reliable electricity distribution services to 28,000 customers in Central Kingston on behalf of Kingston Hydro.
While the service area is operated by the employees of Utilities Kingston, Kingston Hydro holds the Ontario Energy Board license to distribute electricity in Central Kingston. It owns the wires, poles, transformers and meters that bring electricity from the provincial electricity transmission grid to your door and charges OEB-approved rates designed to cover its ongoing capital and operational costs plus a reasonable deemed rate of return.
Our map provides information about capital works construction in your neighbourhood. You can filter by utility or year.View the map filtered to electric projects here.
Utilities Kingston acknowledges that we are on the traditional homeland of the Anishinaabe, Haudenosaunee and the Huron-Wendat, and thank these nations for their care and stewardship over this shared land. Read more on our land acknowledgement page.
Ronateryéntare ne Utilities Kingston tsi ronwatisothokon''kénhen rati''terontáhkwe ne e''tho tánon yah nonwén:ton tehonatká:wen ne ohóntsa né: ne Huron-Wendat, Anishinaabe, tánon ne Haudenosaunee. Teyakhinonhwerá:tons ki onkwehshón:''a tsi rati''nikón:rare ne ohóntsa tánon ohné:kanos, yakwahrharátstha tsi enyakwaten''nikón:raren ne ohóntsa tsi entyakwatka''we ne kayenawa''séhtshera.
Knowing how much energy your appliances use can help you manage your electricity more efficiently. We''re providing this table to help you understand the average monthly electricity consumption and cost associated with common household appliances.
This table shows you approximately how much electricity appliances use and should only be used as a guide to help you manage your electricity more efficiently. Your household''s use may vary from these figures.
Kingston Hydro is the Ontario Energy Board licensed distributor of electricity for over 28,000 customers in central Kingston. Assets are managed, operated and maintained by the employees of Utilities Kingston.
There were 50 forced (emergency) outages in 2016 - the lowest amount over the past 10 years. Sixty-five per cent of the outages were due to defective equipment, which has been the leading cause of forced outages for eight of the last ten years. This highlights the continued importance of our investments in capital upgrades.
To ensure the safety of Utilities Kingston crews working on hydro distribution assets, sometimes customer outages are scheduled to de-energize that portion of the system. While quite often work on the system can be safely performed while energized, In 2016, work protection was the second leading cause of total customer hours of interruption (TCHI).
The number one cause of TCHI was loss of supply from two separate incidents. Kingston Hydro receives electricity for distribution through two main transformer stations (TS) operated by Hydro One: Frontenac TS (located on Division Street at John Counter Boulevard) and Gardiners TS (located on Gardeners Road).
In 2016, Utilities Kingston released the report provided by industry experts UTS Consultants regarding the hydro poles collapse on John Counter Boulevard June 17. The report identified at least seven separate factors that created a unique circumstance and contributed to the event.
This was an isolated incident, driven by a number of unrelated factors. We are very confident in our ongoing investments to ensure the safety and reliability of the local electricity distribution system.
The affected pole line had been identified for replacement during regular pole inspection. Utilities Kingston had built a new pole line and, at the time of the collapse, removal of the affected pole line was nearly complete. The end-of-life pole line was scheduled to be transferred to the new poles on the north side of the road the Monday following the collapse.
Our community can continue to have confidence in the safety of the electricity distribution system. Utilities Kingston adheres to industry standards and regulations, and we exercise due diligence in managing the system.
In accordance with industry code, Utilities Kingston inspects poles and related equipment through an annual preventative maintenance program and prioritizes them for replacement.
As part of its preventative maintenance program, Utilities Kingston had begun investigating new pole-testing technology to help assess the internal strength of the poles before the event. The assessment of this new technology continues.
Luckily, while the pole collapse disrupted traffic and caused widespread power outages, no one was injured. Public and worker safety is our number one concern. Knowing what to do in case of downed power lines can save your life. We are so thankful that bystanders and vehicle occupants did exactly the right thing by keeping clear or staying in their vehicles until Utilities Kingston staff told them it was safe,
By replacing end-of-life equipment and improving operating efficiency, we help ensure worker and public safety, safe and reliable electricity services, and economic development for our community. Highlights in 2021 included:
The newly upgraded Municipal Substation No. 1 (MS1) is now supplying power to the downtown core. We invested $5.1 million in multi-year upgrades to Kingston’s oldest substation, located inside a heritage building on lower Queen Street. This critical community investment will strengthen the vitality, growth and development of Kingston’s downtown, university and hospital district for decades to come.
This multi-year project was initiated in 2015 and has now been completed, ahead of the anticipated completion in 2023. The upgrades were made almost entirely by Utilities Kingston’s substation electricians, which resulted in cost savings for the project.
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