KNOWING your electricity bill balance and paying the St. Lucia Electricity Services Limited (LUCELEC) just got faster and easier with a free online service called MyAccount.
Through this service, LUCELEC customers can register for 24-hour access to their electricity account, manage multiple accounts (domestic and/or commercial) and pay online through participating banks. The system also allows customers to view their payment and consumption history over a 12-month period.
LUCELEC''s Customer Service Manager Jennifa Flood-George says the new online service gives customers additional options for accessing information about their electricity account and receiving their bills.
"Beyond the instant access to their electricity account without having to come into or call the LUCELEC offices, the online service gives LUCELEC the opportunity to improve its efficiency in processing customers at its customer service locations. Staff who would normally be tied up with responding to these queries are now available to attend to the in-store traffic, thereby reducing the time customers may have had to wait," she explained.
Signing up for the MyAccount service is quick and easy. Customers must access the internet to visit myaccount.lucelec , select the "Register" button and sign up. The process requires customers to enter their LUCELEC account number and meter number (available on the LUCELEC bill) to register.
The banks providing online payments that can facilitate MyAccount are Scotiabank, CIBC First Caribbean International, Bank of Saint Lucia, Royal Bank of Canada and First National Bank.
Knowing your electricity bill balance and paying the St. Lucia Electricity Services Limited (LUCELEC) just got faster and easier with a free online service called MyAccount. aThrough this service, LUCELEC customers can register for 24-hour access to their electricity account, manage multiple accounts (domestic and/or commercial) and pay online through participating banks. The system also allows customers to view their payment and consumption history over a 12-month period.
LUCELEC''s Customer Service Manager, Jennifa Flood-George, says the new online service gives customers additional options for accessing information about their electricity account and receiving their bills.
Signing up for the MyAccount service is quick and easy. Customers must access the internet to visit myaccount.lucelec , select the "Register" button and sign up. The process requires customers to enter their LUCELEC account number and meter number (available on the LUCELEC bill) to register.During sign-in, customers can also choose to receive an email notification of when their bill is ready for payment.
The banks providing online payments that can facilitate MyAccount are Scotiabank, CIBC FirstCaribbean International, Bank of Saint Lucia, Royal Bank of Canada and 1st National Bank.
The office is located in Martha''s Commercial Centre, opposite Gablewoods South, along the Vieux Fort-Laborie Highway (not Martha''s Tyre Shop on the St Jude''s Highway). The space has been customised to facilitate LUCELEC''s customer service operations and ensure the safety and comfort of customers and staff, with COVID-19 safety protocols in mind.
LUCELEC Customer Service Manager Jennifa Flood-George says extensive maintenance work is required to make the company''s Beanefield location a safe and comfortable workspace for staff and customers. The office was closed in 2019 due to air quality issues. What followed was a search for temporary offices to end the extended disruption of walk-in service to customers in the South of the island.
"The process of identifying and selecting a suitable location was lengthy, as we sought to ensure the fundamental criteria of customer convenience and staff safety were fulfilled. In order to ensure full compliance with standard COVID-19 protocols, the flow of customer traffic into the new office will be carefully managed to provide a safe and pleasing customer experience for all. We wish to thank customers for their patience and understanding demonstrated during our extended closure and look forward to providing our usual high standard of service at our new location."
The temporary office will enable LUCELEC to undertake infrastructural works to address the issues at its Beanefield location. LUCELEC Chief Engineer Gilroy Pultie says the design of that building made its repair while it was occupied impossible.
"The work involved in refurbishing our old office is a significant undertaking and as such we are exploring various options to ensure we make the best use of the space. Given the time required to finalize this, we thought it best to relocate for the time being so our customers in the south would not be inconvenienced any longer than they have been."
Customers are encouraged to continue using the available remote options introduced as part of the company''s COVID-19 protocols to conduct their business. These include signing up for the MyAccount service at myaccount.lucelec to monitor accounts and pay bills online and calling or sending a WhatsApp message to 285-6796, 285-7859, 285-3593 and 285-3329 for all customer services except bill payments. Customers can also email [email protected] and get their bill balance by calling the Automated Account Inquiry Service at 457-4433.
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